Shipping Policy

Redox Innovation ships domestically and internationally.

Processing Time: You will receive an order confirmation email once your order is confirmed. Orders are typically processed within (1-2) business days after payment confirmation. You will receive another email when your order has been dispatched and a tracking number will be provided.
Freight Cost: Freight charges are based on the destination and the number of kits you have ordered. The more kits you order, the lower the freight costs per unit.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Redox Innovation is not responsible for these charges if they are applied, they are your responsibility as the customer.

Refund and Returns Policy

Redox Innovation abides by the Consumer Guarantees Act (CGA). We offer refunds if our product is defective.

Eligibility: We offer refunds for Protein Carbonyl Assay Kits within (30 days) of purchase. If you receive a damaged or defective product, please contact us immediately for assistance. We will arrange for a replacement or refund as appropriate.
Refund Process: To initiate a refund, please contact us with your order details and reason.

Note: We do not offer refunds if you have just changed your mind about the product.

This shipping and refund policy is subject to change without prior notice. For any further inquiries or assistance, please contact us through the contact form.